Customer Service Assistant - LaRinascente

Position: Customer Service Assistant - Based LaRinascente)
Customer Service Assistant – Rome (LaRinascente)  Get AI-powered advice on this job and more exclusive features.
Refund Tax Free Forms at Merchant’s LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies.
Responsibilities   Verify and refund Tax Free Forms to international travellers
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue and Merchant’s policies, guidelines and procedures
Verify the accuracy of customer documentation
Key Performance Indicators   Number of refunded transactions
Refunding mistake ratio
Reporting & Collaboration   Reporting line:
Issuing & Refund Coordinator
Mainly cooperates with:
Background & Education   Helpful: experience in face to face customer contact
Helpful: airport, retail or front office experience
Specific Skills & Knowledge   Must be fluent in English.
Other helpful languages in order of relevance:
Chinese, Portuguese, Spanish
Must be dedicated to service and customer satisfaction
Experienced in using office software
Must have a clean criminal record
Ability to remain focused and deliver high‑quality service during periods of intense customer traffic;
Must be nimble but thorough
Must be a good team player
Previous working experience is a plus
Availability to work according to an organized shift system, as required by operational needs.
Seniority Level  Entry level

Employment Type

Part‑time
Job Function  Customer Service

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