Assistant Manager, Clinic Operations

Company Overview

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in Georgia, with over 40 clinic locations across GA, NC, SC, and plans for future expansion. SSJC offers clinical, surgical, and imaging services to our patients, and we are seeking qualified individuals to join our team to help deliver exceptional care and support across our growing network!

To be successful in this role one must be able to oversee general clinic and ASC operations, establish and implement goals, objectives, policies, procedures, and systems for the department. This job is a full‑time, benefited position at Summit Spine & Joint Centers that reports to the Director of Clinical Operations. Your assigned locations will be in Rome and Carrollton, GA. Training will take place in Lawrenceville, GA.

• Oversee general clinic and staff operations, establishing and implementing goals, objectives, policies, procedures, and systems for the department
• Project manage initiatives as directed by the Director of Clinic Operations or COO, contributing to process improvement and positive P&L growth
• Serve as liaison between leadership and employees, promoting staff performance improvement through training and performance evaluation
• Contribute to the development and implementation of structured employee training programs for all clinic staff
• Partner and collaborate with physicians and Administration to ensure clinical standards, regulatory requirements, and operational workflows support the overall company mission
• Coordinate with Human Resources and Employee Scheduling to ensure adequate staffing for all locations under your purview
• Coordinate with 3rd party services to ensure continued company operations
• Gather, analyze, and report data for fiscal and statistical analysis
• Additional duties as assigned

• Cohesive leadership and customer service skills required.
• Ability to become a core trainer and super user of EHR (E Clinical Works).
• Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently. Multi‑Lingual is a plus.
• Strong interpersonal, leadership, and problem‑solving skills, and the ability to address issues with staff.
• Ability to train, mentor, and motivate staff.
• Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement.

• Must be willing to travel to all assigned locations.
• Experience using eClinical
  
  Works preferred.
• A minimum of 1‑year clinical experience required.
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.