Office Manager- Canton​/Rome

Join to apply for the Office Manager
- Canton/Rome role at Affinity Hospice
. We are passionate about giving exceptional care to our hospice patients and their families.

The Office Manager is responsible for overseeing daily office operations within a hospice setting, ensuring efficiency, compliance, and exceptional service. This role includes administrative support, compliance monitoring, and coordination of office activities to enhance overall organizational effectiveness.

Full Time, Monday – Friday, 8:00am – 5:00pm

• Associate degree in a related field from an accredited college or university, or international equivalent (preferred).
• Previous healthcare experience (preferred).
• Background in secretarial work and computer proficiency (preferred).
• Current CPR certification.
• Valid driver’s license with access to an insured, reliable vehicle in compliance with state and/or organizational requirements.

• Provide exceptional service to patients, families, referral sources, coworkers, and other stakeholders.
• Assist team members as needed to maintain high service standards.
• Demonstrate professional telephone etiquette, answering and directing calls promptly.
• Welcome and assist guests in a courteous manner.
• Manage incoming, outgoing, and interoffice mail.
• Perform administrative tasks, including typing, faxing, and copying.
• Partner with Human Resources on branch support and needs.
• Input billing data into the computer system.
• Order and maintain accurate records of medical equipment and supplies.
• Ensure clinical records comply with policies, state, federal, and ACHC regulations.
• Protect the confidentiality of patients and organizational information.
• Forward copies of clinical records to authorized personnel as per policy.
• Conduct routine administrative record audits and report findings to the education and compliance department/agency leadership.
• Monitor and follow up on missing or incomplete documentation, including unsigned physician orders, plans of care, face‑to‑face documentation.
• Escalate efforts to obtain missing documentation based on the outstanding length of time and keep leadership informed.
• Provide basic IT support for staff.
• Communicate updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed.
• Track and record staff PTO.
• Maintain records of admissions, discharges, IDTs, certification, and recertification for all branch staff members.
• Assist with audits of patient information as needed.
• Keep accurate mailing lists of employees, patients, volunteers, medical directors, physicians, and nursing facilities, updating the Corporate Office as necessary.
• Participate in community activities such as health fairs, conventions, and education programs as assigned.
• Perform other duties as assigned to support department goals and initiatives.

• Paid Time Off (PTO), Sick Time, and Holiday Pay.
• Gas Card Program and Car Maintenance Stipend.
• Benefit Package (Medical, Dental, Vision and more) for full-time employees.
• 401K.
• Employee Assistance Program.
• Tuition Reimbursement for eligible employees.
• Internal Company Advancement.
• Free end of life training.

Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.