Part-time Financial Aid Assistant

Job Title:

Part-time Financial Aid Assistant

Location:

GHC - Floyd Campus

Regular/Temporary:
Regular

Full/Part Time:
Part-Time

Job

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor's degree options both in the classroom and online.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 and 2025 Aspen Prize for Community College Excellence.

This position serves as a key customer service representative for the Office of Scholarships and Financial Aid, ensuring a positive experience for students, families, and staff.

• Is responsible for understanding, support, and carrying out the college's mission, vision, and values and comply with mandates and regulations of government and accrediting bodies
• Provides customer service support to the Student Services Hub for the Office of Scholarships and Financial Aid (One Stop Shop)
• Provides counseling and responds to inquiries from students, parents, or guardians about financial aid programs, application procedures, financial planning, and eligibility
• Assists students in resolving financial aid concerns
• Assists with FAFSAs and other processes as needed including checking Charger Portal, schedule bills, and other basic Financial Aid processes¿
• Assists with financial aid inquiries in person, via the GHC
  411 Ticketing System, and through the Virtual HUB
• Represents the financial aid office on the assigned campus and other campuses as needed
• Performs necessary clerical and processing duties within the office
• Performs other duties as assigned

High school diploma (or equivalent) and experience in an office setting or business-related customer service position

• Associate degree from an accredited institution and one (1) year of experience in an office setting or business-related customer service position OR high school diploma/ equivalent and three (3) years of experience in an office setting or business-related customer service position
• Experience in Higher Education, a student success-related field, or student financial aid is a plus

$15.00 per hour,

up to 19 hours per week

• Knowledge and understanding of Federal, State, and Institutional policies and procedures related to student financial aid
• Ability to apply institutional rules and federal and state financial aid regulations, necessitating judgment, selection, and interpretation in their application.
• Familiarity with program eligibility requirements.
• Proficiency in technology, including MS Office Suite, videoconferencing software (MS Teams), digital records management systems, and general data information systems.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• A positive and collaborative attitude, with the ability to work effectively as part of a team

For more information or questions about a job posting, please contact Human Resources by email at jobs

For technical support, please contact the Shared Services Center at  or oneusgsupport

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://(Use the "Apply for this Job" box below)..

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

Offers are…