Field Service Supervisor

Field Service Supervisor, ATS Corporation

Are you a strong technical leader who thrives in a fast‑paced, customer‑focused environment? We’re looking for a Field Service Supervisor to join our team and lead our field service operations for the region.

In this role, you’ll oversee the deployment, scheduling, and performance of field service resources while driving customer satisfaction, operational efficiency, and continuous improvement.

• Lead and supervise field service technicians to meet project timelines, budget targets, and utilization goals.
• Manage resource scheduling and coordinate with engineering and service project managers to ensure technicians are prepared and effective.
• Collaborate with cross-functional teams to deliver exceptional service experiences and maximize first‑time fix rates.
• Respond to customer escalations and drive problem‑solving and improvement initiatives.
• Support remote customer service operations, including on‑call programs and follow‑up activities.
• Drive proactive service solutions and resource utilization across internal teams, contractors, and third parties.
• Develop and manage service documentation aligned with ISO standards; participate in audits and maintain compliance.
• Coach, mentor, and support your team’s professional development and performance.
• Track and report on KPIs regularly to help meet departmental goals.
• Represent the service team in corporate initiatives and help share best practices across divisions.

• Degree or diploma in technology, engineering, or a related field; leadership or project management experience is a plus.
• 10+ years of experience in service or project management within the automation industry.
• In‑depth knowledge of automation systems, including pneumatic, hydraulic, mechanical, and electrical components.
• Strong troubleshooting background with automation systems.
• Proficiency in lean manufacturing concepts and continuous improvement processes.
• Skilled communicator with excellent interpersonal, time‑management, and problem‑solving abilities.
• Familiar with Microsoft Office and digital tools for scheduling, reporting, and documentation.
• Able to travel and hold a valid passport.
• Must be able to work in a hands‑on, physical environment including lifting and extended standing when needed.

• Be part of a forward‑thinking company driving innovation in automation.
• Collaborate with passionate experts and serve high‑impact customers.
• Lead a skilled, mission‑driven team with a focus on performance and growth.
• Enjoy a supportive culture where your ideas and efforts truly make a difference.
• 25–40% travel is required (domestic and international).

Ready to lead and make an impact? Apply now to become our next Field Service Supervisor.

Starting salary for this position is $43.00-$50.00/hour with overtime pay eligibility, paid time off (PTO), employee incentive bonus program, comprehensive benefits (health, dental, vision, employee assistance program), wellness reimbursement, tuition reimbursement, annual paid volunteer day off, 401(k) with employer match, and optional employee share purchase program.

We value our PEOPLE—the foundation of a great company is having the best team, which we continuously develop, engage, empower, and energize. Our Life Sciences projects contribute to improving lives worldwide, and ATS has committed to be carbon neutral by 2030.

Innovation and problem solving are at our core. We prioritize internal growth & development with tuition reimbursement, individual development programs, and a commitment to promoting from within.

We believe in a diverse and inclusive workplace. ATS is in compliance with the Americans with Disabilities Act (ADA) and will, upon request, assist those who may require accommodations.

Learn more about what we do

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Engineering and Information Technology
• Industries: Automation Machinery Manufacturing