Personal Lines Client Service Manager

Overview

At Gallagher, we believe in delivering exceptional service and building lasting relationships. As a Personal Lines Client Service Manager II, you ll play a pivotal role in ensuring our clients receive tailored, high-quality insurance solutions. This full-time hybrid role offers the opportunity to manage a diverse book of personal lines business while working alongside a supportive and collaborative team. Reporting directly to the Branch Client Service Director or Supervisor, you ll be at the heart of our mission to protect what matters most to our clients.

In this role, you ll be the trusted advisor for an assigned group of accounts, ensuring their needs are met with precision and care. You ll oversee the day-to-day account management, ensuring our service consistently exceeds expectations and aligns with our revenue benchmarks. By fostering strong relationships with both internal teams and external clients, you ll contribute to our reputation for excellence and reliability.

Your work will directly impact our clients  peace of mind, knowing their personal insurance needs are in expert hands.

• Collaborate with colleagues to develop and implement effective insurance solutions.
• Act as a key point of contact for clients, addressing inquiries and resolving issues promptly.
• Monitor account performance and identify opportunities for growth and improvement.
• Uphold Gallagher s commitment to integrity and service excellence in every interaction.

• Required:
  
  Bachelor s degree with 3+ years client service and/or claims management experience
  -OR
  - High School degree/GED with 8+ years client service and/or claims management experience. Producer s License. Proficiency in Microsoft Office. Appropriate licensing as required.
• Preferred:
  Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

• A passion for delivering outstanding client service and building strong relationships.
• Experience in managing personal lines insurance accounts.
• The ability to communicate complex information in a clear and approachable manner.
• A proactive mindset, with a focus on finding solutions and driving results.
• Strong organizational skills to manage multiple accounts effectively.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

Inclusion and diversity (I&D) is a core part of our business, and it s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its…