Part-Time IT Help Desk Technician

The City of Rolling Meadows, Illinois (pop: 23,781), seeks a Part-Time Help Desk Technician to support the Information Technology Department.

Job Duties:

The Part-Time Help Desk Technician provides Tier 1 technical support and manages incoming technical service requests. Primary responsibilities include:

• Serving as the first point of contact for most end-user issues via phone
• Attempting first-contact ticket resolution
• Escalating and assigning unresolved tickets to the appropriate IT staff
• Communicating clearly and effectively with a wide range of users
• Prioritizing requests and tasks accurately and efficiently
• Assisting with IT Department projects as assigned

This role requires strong problem-solving skills, adaptability and a customer-focused approach to find solutions and process change efficiently.

Requirements:

• Enrollment in or completion of college-level coursework in Information Technology, Computer Science or a related field
• Valid driver's license
• Ability to learn new hardware/software quickly
• Strong customer service skills in a technical environment
• Excellent analytical, communication, and troubleshooting abilities
• Ability to adapt to changing technologies

Knowledge of:

• Microsoft products (Windows Desktop, Windows Server, Office)
• PC hardware components and accessories
• Major internet browsers

Schedule: This is a part-time in-person position of up to 20 hours/week with max hours of 999 hours/year. Standard schedule will be between 16-20 hours per week. Scheduling is flexible.

Compensation & Benefits: The salary range for this part-time position is $16.00 - $20.00 per hour, based on qualifications. This position receives benefits as listed in the current AFSCME Collective Bargaining Agreement.

Applications:

Interested candidates should submit a City employment application, cover letter and resume to:

Waseem Khan, Chief Information Officer: khanw

Applications will be reviewed on a rolling basis, and interview invitations will be issued accordingly.

Posted:
November 26, 2025

The City of Rolling Meadows is an Equal Opportunity Employer.