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Part-Time IT Help Desk Technician

Job in Rolling Meadows, Cook County, Illinois, 60008, USA
Listing for: City of Rolling Meadows, IL
Part Time position
Listed on 2026-03-03
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 16 - 20 USD Hourly USD 16.00 20.00 HOUR
Job Description & How to Apply Below
The City of Rolling Meadows, Illinois (pop: 23,781), seeks a Part-Time Help Desk Technician to support the Information Technology Department.

Job Duties:

The Part-Time Help Desk Technician provides Tier 1 technical support and manages incoming technical service requests. Primary responsibilities include:
  • Serving as the first point of contact for most end-user issues via phone
  • Attempting first-contact ticket resolution
  • Escalating and assigning unresolved tickets to the appropriate IT staff
  • Communicating clearly and effectively with a wide range of users
  • Prioritizing requests and tasks accurately and efficiently
  • Assisting with IT Department projects as assigned
This role requires strong problem-solving skills, adaptability and a customer-focused approach to find solutions and process change efficiently.

Requirements:
  • Enrollment in or completion of college-level coursework in Information Technology, Computer Science or a related field
  • Valid driver's license
  • Ability to learn new hardware/software quickly
  • Strong customer service skills in a technical environment
  • Excellent analytical, communication, and troubleshooting abilities
  • Ability to adapt to changing technologies
Knowledge of:
  • Microsoft products (Windows Desktop, Windows Server, Office)
  • PC hardware components and accessories
  • Major internet browsers
Schedule: This is a part-time in-person position of up to 20 hours/week with max hours of 999 hours/year. Standard schedule will be between 16-20 hours per week. Scheduling is flexible.

Compensation & Benefits: The salary range for this part-time position is $16.00 - $20.00 per hour, based on qualifications. This position receives benefits as listed in the current AFSCME Collective Bargaining Agreement.

Applications:

Interested candidates should submit a City employment application, cover letter and resume to:

Waseem Khan, Chief Information Officer: khanw

Applications will be reviewed on a rolling basis, and interview invitations will be issued accordingly.

Posted:
November 26, 2025

The City of Rolling Meadows is an Equal Opportunity Employer.
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