VMS Support Specialist

This position is a contract to hire, local to Rolling Meadows, IL.

Seeking a VMS Support Specialist to provide hands‑on system support, user guidance, and troubleshooting for a Vendor Management System (VMS). This role supports daily user needs, delivers training, and helps improve VMS tools and processes. Ideal for a self‑starter who can work independently and manage multiple priorities.

• Provide day‑to‑day VMS support and troubleshooting for end users and supporting support requests
• Serve as first point of contact for VMS issues, questions, and system navigation
• Train and guide users on VMS functionality and best practices
• Partner with internal teams and vendors to resolve system issues
• Support and analyze VMS reports; assist with ad hoc reporting requests
• Identify gaps and recommend enhancements to VMS tools and processes
• Maintain documentation, job aids, and training materials
• Manage multiple requests simultaneously in a fast‑paced environment

• 3+ years of application or system support experience
• Experience supporting end users in a production system environment
• Ability to work independently with minimal supervision
• Strong communication and problem‑solving skills
• Comfortable multitasking and prioritizing work

• Simplify
  
  VMS experience strongly preferred
• Experience with Microsoft Teams
• Familiarity with VMS or operational reporting