Senior Director, Salesforce Technologies

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

We are seeking a Senior Director, CRM IT (Salesforce) to lead the strategy, architecture, delivery, and operations of our global Salesforce ecosystem. This leader will be accountable for maximizing the value of Sales Cloud, Service Cloud, Experience Cloud, CPQ/Revenue Cloud, and related App Exchange solutions. Reporting to IT leadership, the Senior Director will define the multi‑year roadmap, unify org strategy, ensure secure and scalable integrations with core insurance platforms, and drive adoption, data quality, and measurable business outcomes across our global sales, marketing, and client service communities.

The ideal candidate blends deep Salesforce platform expertise with strong delivery discipline and insurance domain understanding to enable AJG’s growth and client experience objectives.

This position will lead the Salesforce Technical Delivery Teams both onshore and offshore. This role will hold overall accountability for solutions leveraging Salesforce as well as their governance and quality assurance. The role also will lead the effective design, development, integration, and implementation of Salesforce applications while driving to optimize speed of delivery, cost effectiveness, and quality. As well, this leader will suggest opportunities for Gallagher to leverage the existing platforms in new ways or identify opportunities to integrate Salesforce with other technologies.

While we prefer someone who is local to the Chicago area that can come into our offices as business needs dictate, for the right candidate we will consider someone who will primarily be remote/virtual, with the understanding that there would be occasional travel to the Chicago area.

• Define the Salesforce vision and multi‑year roadmap aligned to AJG’s growth, cross‑sell, retention, and operational efficiency goals.
• Determine org strategy (single vs. multi‑org, hub‑and‑spoke) and guide consolidation with minimal disruption.
• Establish enterprise standards for data model, sharing/security model, and extensibility; govern Apex, Lightning Web Components (LWC), Flow, and integration patterns.
• Lead Agile/SAFe delivery across global squads; manage backlog, sprint planning, and release trains.
• Manage App Exchange ISVs and SI partners to accelerate delivery while maintaining architecture coherence and security.
• Enforce configuration and coding standards; run architectural review boards and guardrails for Flow, Apex, LWC, and integrations.
• Own platform SLAs/SLOs, incident and problem management, performance monitoring, and release readiness.
• Utilize Health Check, Optimizer, and ; maintain DR/BCP, backup/restore (e.g., Salesforce Backup), and capacity planning.
• Run a tiered support model and knowledge base; track root cause analysis and continual service improvement.
• Oversee special projects and cross‑functional programs, driving overall company success and nurturing a positive team culture.
• Serve as a technical thought leader, driving strategic decisions, ensuring alignment, and promoting a customer‑centric approach across the organization.
• Drive operational excellence, stability, and scale by observing strict change control, and best practices for project management, data governance, documentation, and release management.
• Stay current with new releases of systems owned by the…