Learning & Facilitation Specialist

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

As a trusted advisor, the Learning & Facilitation Specialist partners with key business stakeholders and leaders to ensure learning solutions directly enable strategic priorities, drive cultural transformation, and sustain measurable performance improvement across the organization.

Location: Rolling Meadows, IL (Hybrid)

The Learning & Facilitation Specialist plays a critical role in designing and delivering impactful learning solutions and experiences that build workforce capability, foster leadership excellence and support organizational culture and performance. This role combines your expertise in facilitation, instructional design, stakeholder engagement and program governance with a strong grounding in HR and leadership practices to create learning solutions which create capability uplift and drive performance.

• Deliver world‑class facilitation that inspires, challenges, and empowers participants to apply new mindsets and behaviors
• Establish and role model facilitation standards that elevate the quality and consistency of learning experiences across the organization
• Design and facilitate engaging workshops, training sessions, and learning activities (in‑person, virtual, blended) which apply adult learning principles to create learner‑centric experiences
• Create inclusive learning environments that encourage psychological safety, collaboration and application of learning
• Equip and coach leaders to embed learning into daily practice, ensuring sustained performance uplift

• Architect innovative learning solutions leveraging adult learning principles, blended methodologies and digital platforms
• Design and develop enterprise‑ready learning solutions, frameworks, resources and toolkits that enable long term capability development which are scalable across geographies and functions
• Curate and customize scalable programs that address critical skill gaps and behavioral change

• Partner with leaders and HR colleagues to identify learning needs aligned to organizational strategy and capability frameworks
• Proactively influence and challenge stakeholders to align learning initiatives with organizational strategy, capability frameworks and cultural transformation priorities
• Act as a trusted advisor on leadership, culture and learning initiatives and stakeholders

• Coordinate end to end delivery of learning programs including scheduling, participant communications and reporting
• Continuously evaluate and enhance program design to ensure relevance, engagement, and measurable transfer of learning
• Maintain training documentation and resources
• Proactively promote training programs, activities and resources to build and reinforce a learning culture and to promote and share positive business impacts

• 3+ years experience in instructional design or facilitation within a corporate environment
• Strong knowledge of HR principles, leadership frameworks, and organizational culture drivers
• Strong collaboration skills and ability to work effectively with SMEs and stakeholders at all levels
• Proficiency in learning management systems (LMS)…