VP, Strategic Planning & Initiatives

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way. As the market leader in Claims and Risk Management services, Gallagher Bassett (“GB”) is committed to providing tailored solutions that help clients achieve demonstrably superior outcomes.

Consistent with this mission, we are seeking an experienced leader to assist in the prioritization, analysis, execution and value capture associated with the highest priority business needs for Gallagher Bassett North America both short and long‑term in nature. In this role, the successful candidate will also be helping to build and grow our Strategic Initiatives team. This team is comprised of dynamic problem solvers who partner with GB’s business leaders in scoping, designing and implementing lasting change to build a more dynamic and consistently excellent organization.

This role will work closely with leaders across the Executive Leadership Team. Projects will encompass all areas of GB’s North America business, however examples include:

• Efforts to ensure exceptional claimant and customer engagement and experience
• Delivery of end‑to‑end operational excellence throughout the claim lifecycle
• Pursuit and delivery of efficiencies across functions to reduce GB’s total cost to serve
• Development and leadership of targeted cross‑sell opportunities to increase GB’s value‑add to our customers
• Establishment of operating controls/processes to minimize waste and reduce unintended revenue leakage
• Definition and clarification of operating model, with particular emphasis on roles/responsibilities/SLAs between functions to enhance speed and effectiveness of service delivery to the marketplace

In tackling such opportunities, the VP Strategic Planning & Initiatives will focus on pragmatic solutions where value to the business is delivered rapidly. The successful candidate must have an exceptional nose for value and be able to drive to insights, actions and results.

Partner with the CEO in setting the strategic roadmap for GB North America.

• Establish dominant strategic initiatives and projections for GB NA’s 5-year and annual planning cycle
• Assist in the definition of Dominant Priorities, inclusive of responsibilities, timelines and expected value
• Establish governance of Dominant Priorities to ensure timely execution and value delivery

Prioritization of potential initiatives/projects

• Understand GB North America’s strategy and Dominant Priorities to help define and evaluate potential projects
• Maintain roster of potential projects and evaluate relative effort/value to the organization
• Manage and nimbly re‑prioritize own and team’s efforts based on emergent business needs

Lead scoping, success definition and approach

• Assist team members in defining project scope to clearly understand business needs, areas for analysis / investigation and expected value of efforts
• Assist team members in…