Retail Sales Associate ROHNERT PARK | Rohnert Park Expy W Ave

Retail Sales Associate – Rohnert Park

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Do you think you have what it takes to be an Archer? If so, keep reading!

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding, demonstrating coverage, plans, services, and troubleshooting.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner across channels to collectively own the customer experience, resolve issues and provide a seamless, run‑around‑free environment.
• Identify and handoff small business leads.
• Develop strong peer relationships and be accountable for the company’s success.
• Provide a first‑class customer experience while having a good time.

• Strong desire to learn and master the skills of a customer advocate, building meaningful connections.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best‑practice.
• Effective at balancing customer experience and performance goals.
• Minimum 6 months of customer service and/or sales experience, Retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching milestones
• Career advancement opportunities
• Culture of care & excellence
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards and more.

• At least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (40 hours) or part‑time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We welcome everyone to our team. YOU BE YOU!

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