Retail Associate

Retail Associate

Base Pay Range
: $17.00 – $17.50 per hour

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. The company offers employees a dynamic and inclusive work environment, continuous learning opportunities, and a commitment to diversity, equity, and inclusion.

The Retail Associate is responsible for ensuring that our customers have a positive shopping experience. The associate greets all customers in a courteous and friendly manner, maintains a clean work area at all times, ensures proper merchandise presentation, and is engaged in all assigned tasks throughout the day.

• Practice safe behaviors and maintain a safe shopping environment.
• Keep the sales floor clutter‑free and maintain clear egress to emergency exits.
• Treat all customers and associates with respect and courtesy; recognize teammates using company recognition programs.
• Assist customers, including register operations, merchandise assistance, and prompt responses to customer questions.
• Respond immediately to customer service calls and handle all customer issues courteously.
• Represent the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency and follow company merchandise presentation guidelines.
• Understand loss‑prevention programs, shortage identification, and merchandise protection standards.
• Protect confidential information, cash, credit card information, and merchandise.
• Follow Mark‑Out‑of‑Stock policies and handle all cash and credit transactions accurately.
• Demonstrate urgency and maximize productivity by following store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC as required.
• Stand, walk, and move around the store up to 100% of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

EEO Statement
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and other categories protected by federal, state or local laws.

Compensation Disclosure
Base pay range: $17.00 – $17.50 per hour. The range is based on experience, skill, qualifications, education, certifications, seniority, and location. Other rewards vary by position and location.