IT Program Manager​/Enterprise

Be among the first 25 applicants and direct message the job poster from Graton Resort & Casino.

The IT Program Manager leads stakeholder partnerships, manages the technology portfolio, and delivers solutions supporting various business functions including Finance, Accounting, Hospitality, Food & Beverage, Human Resources, and Legal. The role involves proactively identifying opportunities for technology to contribute to business success.

Primary responsibilities include:

This position functions as the systems owner for related platforms and technologies such as ERP, supply chain/procurement, lodging, and F&B systems. It also involves managing relationships with vendors.

Essential Functions:

• Redefining hospitality at Graton Resort & Casino while embodying our values.
• Performing responsibilities in accordance with company standards, policies, and procedures.
• Acting as a trusted advisor to leadership, aligning business objectives with technology solutions, and collaborating on strategy, delivery, and support.
• Developing and communicating roadmaps for process and system initiatives.
• Leading projects from scope definition to implementation, including stakeholder communication and managing project financials.
• Coordinating with project teams and vendors for implementations, upgrades, testing, change management, and adoption support.
• Championing change management, training, and maximizing solution effectiveness.
• Leading and mentoring a team of analysts, engineers, and administrators.
• Leading solution analysis and selection initiatives.
• Managing systems lifecycle in partnership with architecture, functional, and operations teams.
• Overseeing daily systems operations and support through ticketing systems and processes.
• Reviewing system issues, identifying business impacts, and developing solutions.
• Collaborating with Support Operations for effective support and escalation paths.
• Managing vendor relationships, including selection, contracting, negotiations, and performance management.
• Guiding data architecture and ensuring smooth data flow and quality.

Minimum Qualifications:

• Effective communication skills with guests, team members, and management.
• Bachelor's degree or equivalent experience.
• At least 8 years of relevant business or technology experience.
• Experience leading technology teams.
• Deep understanding of software solutions like ERP, procurement, HCM/HRIS, and integrations.
• Knowledge of relevant business functions and processes.
• Understanding of key regulations such as PCI, NIGC, etc., ensuring compliance.

Preferred Qualifications:

• Experience with Dynamics 365 F&O, ADP, or Agilysys hospitality systems.
• Industry experience in gaming, entertainment, or hospitality.
• Project management certifications like PMI-PMP or Agile are a plus.

• Mid-Senior level

• Full-time

• Information Technology

• Hospitality, IT Services, and IT Consulting