Project Coordinator​/Inside Sales

Ace Handyman Services is a national leader in the home improvement and home repair services industry and is part of Ace Hardware Corporation's home services division. We are a family and locally owned and operated company in Rogers, MN. We Bureau claim:
We are seeking a highly organized and detail-oriented individual to join our team as a Project Coordinator/Inside Sales
. This role is crucial to the operations, marketing and sales, growth and overall profit goal incentives while maintaining our national brand standard. The Project Coordinator will play a pivotal role in ensuring we deliver exceptional customer service, quick follow-up, and efficient scheduling. This is a customer-facing role. You will partner with our craftsmen to ensure customer satisfaction.

• Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport.
• Educate customers on our services, capabilities, rates and availability.
• Respond to leads in a timely manner.
• Receive and solve customer issues and perform customer follow-up calls.
• Daily project oversight includes monitoring job status, work in progress and follow up.
• Administer, organize, and schedule projects in Service Titan. Confirm job will be ready to execute when the craftsman arrives.
• Create preliminary estimates using estimating software. Estimate projects over the phone.
• Maintain detailed notes and follow up with customers. Document all calls and activities in Service Titan.
• Manage our Service Titan software to fully utilize its capabilities.
• Make proactive decisions to improve and ensure efficient workflow and smooth running of the business.
• Social Media updates
• Handle a variety of administrative duties.

• Reinforce our Service Path, Brand standards and company culture
  .
• Have a detailed understanding of the full Microsoft Office Suite.
• Excellent time management and decision-making skills.
• Great communication skills – verbal and written, critical thinking, problem solving, and multi-tasking skills.
• Have a desire to help people and deliver exceptional ეკონომبո? service to our customers and team.
• Enjoy working in a sales environment
• Must be a team player and have a positive, pro-active attitude.
• Ability to work independently.
• Ability to pass a background check.

• 5 plus years’ experience in customer service and sales (comfortable in a sales environment)
• Have a detailed understanding of the full Microsoft Office suite, understand CRM systems.
• Service Titan experience is a big plus!
• Prefer previous experience working in a home remodeling/repair services industry
• Prefer previous experience using estimating software
• Outgoing personality

We are looking for someone who really wants to help grow a company. You will wear many hats.

• Competitive pay range
• Vacation and six paid holidays
• Performance bonuses and pay reviews
• Flexible schedule
• Opportunities for advancement
• 401K (with a 3% match) after one year of employment