Account Manager II

About The Role

The Account Manager II is responsible for providing a best‑in‑class customer experience, serving as the first line of contact for our customers. They ensure all freight is serviced to meet or exceed the customer’s standards, communicate customer needs and changes to the operations teams, and maintain customer relationships while achieving company‑defined operational metrics.

Schedule: Full‑time

Job Type: Hybrid

Salary Type: Salary

Req #: 2004

• Establish and maintain effective relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses.
• Understand current market trends to successfully offer pricing to customers’ requests for quotes.
• Notify shippers and/or receivers of shipment status and reschedule pick‑up/delivery appointments when necessary.
• Set up new locations (shippers/receivers) and/or new vendors.
• Correspond with customer and carrier sales teams regarding accessorial charges.
• Maintain current customer rates in the Transportation Management System and keep fuel surcharge information up‑to‑date.
• Manage shipment‑level interaction with client customer service and Uber Freight logistics support to handle day‑to‑day activities such as tracking, tracing and communications.
• Confirm billing information is accurate and ready for invoicing.
• Ensure operational compliance for U.S. and foreign regulatory requirements.

• High school diploma or GED equivalent.
• Minimum 2 years related experience.

• Bachelor’s degree in a related field.
• 3 years of logistics experience and 1 year of management experience.
• Transportation/logistics experience.
• Knowledge of Microsoft tools and Transportation Management Systems.

Employees working more than 30 hours in the U.S. at Uber Freight are eligible for benefits such as a company‑sponsored health plan, dental and vision benefits, 401(k) match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance, and more. U.S. based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Uber Freight is a market‑leading enterprise technology company powering intelligent logistics. With a suite of end‑to‑end logistics applications, managed services, and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best‑in‑class investors and serves 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestlé, Anheuser‑Busch InBev, and more.

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.