Sales Support Associate

Overview

This is an entry-level sales support position and is responsible for entering orders and data, resolving customer service issues, and working closely with the sales team. This is a great opportunity to learn different functional areas of the organization (Sales, Marketing, Customer Service).

• Work closely supporting the internal Sales Team, outside Sales Representatives and Customers on various tasks and projects.
• Process domestic and international sales orders for Mart Cart and Spray Master.
• Responsible for retrieving orders from email and logging in to customer portals daily to retrieve purchase orders and update tracking status.
• Responsible for sending credit applications to new customers and coordinating with Accounting on setting up new accounts, including terms or credit issues.
• Work with Cross Functional Teams on purchase order details, pricing, or revisions.
• Responsible for verifying account information, Salesperson Information, and territory codes.
• Communicate with the Production Scheduler and appropriate Shipping departments to coordinate shipping dates and special instructions.
• Reconcile recordkeeping spreadsheets and update required documentation.
• Request freight quotes when needed for specific customers and credit card accounts.
• Customer Focus
  :
  Dedicated to meeting the expectations and requirements of internal and external customers.
• Business Acumen
  :
  Ability to understand business situations and make decisions to navigate them successfully.
• Time Management
  :
  Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities and stays focused.
• Problem Solving
  :
  Ability to overcome obstacles to achieve a goal.
• Perseverance
  :
  Pursues everything with energy, drive, and a need to finish.
• Decision Quality
  :
  Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment.

This position has no supervisory responsibilities.

This is primarily a sedentary role; however, lifting, bending, stooping, and standing are necessary. Mental alertness and long periods of concentration.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

• College Degree required
• Microsoft Office – Word, Excel, Outlook, Power Point