Account Manager, SMB

Account Manager, SMB

Join SPS Commerce as an Account Manager, SMB. SPS Commerce is a leading provider of cloud‑based supply‑chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.

As an Account Manager, SMB, you will manage and grow a portfolio of small and mid‑sized business customer accounts. Your focus will be on driving renewals, reducing churn, and identifying expansion opportunities, while partnering closely with Sales and Customer Success to ensure customers realize value quickly and consistently.

• Manage a portfolio of SMB customer accounts, serving as the primary point of contact.
• Build strong, trust‑based relationships with customers and understand their business needs.
• Lead renewal conversations and support expansion opportunities within existing accounts.
• Maintain accurate customer and contract records, including renewal timelines.
• Identify opportunities to improve product adoption and uncover new use cases.
• Collaborate with Sales and Customer Success to support retention and growth.
• Communicate clearly and consistently with customers regarding progress, updates, and next steps.
• Work closely with internal teams to align on customer goals and account strategy.

• 2+ years of professional experience in B2B SaaS sales, account management, or a customer‑facing role.
• Strong relationship‑building skills with a customer‑first mindset.
• Ability to manage multiple accounts and priorities in a fast‑paced environment.
• Comfort using data to support customer conversations and recommendations.
• Strong written and verbal communication skills.
• Solid listening, negotiation, and presentation abilities.
• High attention to detail and strong organizational skills.
• Experience with CRM/customer platforms (e.g., Hub Spot).
• CPG industry experience is a plus.

This is a hybrid role based in Rogers, AR, with in‑office collaboration and flexibility to work remotely.

• Comprehensive benefits package including health, dental, vision, disability, and life insurance, paid time off, 401(k), health and flexible spending accounts, employee stock purchase plan, and more.
• Annual on‑target earnings (OTE) range: $90,000–$120,000 with a 50/50 split between base salary and variable compensation.
• Eligibility for an annual incentive program based on individual and/or organizational performance.

At SPS Commerce, we power connections that drive commerce forward. Our success depends on strong decisions, innovation, and delivering outstanding customer outcomes. We embrace diversity, equity, and inclusion so everyone feels accepted, valued, and empowered to make a meaningful impact.

SPS Commerce is an affirmative action and equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.