Retail Client Services Manager

Retail Client Services Manager

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Retail Client Services Manager who will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client's objectives.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

• Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues.
• Perform ride‑withs at all levels of the retail organization.
• Audit stores in assigned geography according to executable items.
• Track and score retail audits, shipment opportunities, and report all competitive activity.
• Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training.
• Hires, retains, trains, coaches, guides, directs, and develops direct reports using company‑wide processes, tools, and resources.

• 3‑5 years of experience in the applicable field.
• 2+ years of supervisory experience.
• Strong prioritization skills.
• Project management skills.
• Good interpersonal and team building skills.
• Skill in supervising to include delegating responsibility, training and evaluating performance.

Job Will Remain Open Until Filled

Execution

• Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution.
• Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues.
• Perform ride‑withs at all levels of the retail organization.

Tracking

• Audit stores in assigned geography according to executable items.
• Track and score retail audits, shipment opportunities, and report all competitive activity.

Training

• Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training.

Communication

• Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.
• Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.

May hire, retain, train, coach, guide, direct, and develop direct reports using company‑wide processes, tools and resources.

May delegate work of others and provide guidance, direction and mentoring to indirect reports.

Travel and Driving are essential duties and function of this job. Travel up to 50%.

Education Level: Associate's Degree or equivalent experience.

3‑5 years of experience in applicable fields.

2+ years of supervisory experience.

• Ability to work effectively with management.
• Ability to direct, lead, coach, and develop people.
• Ability to visualize and plan objectives and goals strategically.
• Ability to develop strategic plans to grow the business.
• Strong prioritization skills.
• Team building skills.
• Ability to understand complex demands of a decentralized organization and meet challenging timelines.
• Strong functional experience in retail management.
• Project management skills.
• Good interpersonal skills.
• Skill in supervising to include delegating responsibility, training and evaluating performance.
• Basic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usage.
• Customer/Client specific applications.

Office /…