Shift Lead

We are looking for a reliable, motivated, and service-oriented Shift Lead to join our café team. The Shift Lead plays a vital role in ensuring smooth daily operations, maintaining excellent customer service standards, and supporting the management team in achieving store goals.

This position involves opening and closing the café, supervising staff during shifts, overseeing product quality, and ensuring a welcoming and efficient environment for both customers and team members. The ideal candidate will be a strong communicator, lead by example, and bring a positive, hands‑on attitude to every shift.

• Prepare and serve coffee, espresso drinks, teas, and other beverages to café standards
• Greet customers warmly and provide menu recommendations as needed
• Operate coffee machines, grinders, and other café equipment safely and efficiently
• Maintain cleanliness and organization of the café, including workstations and seating areas
• Handle cash and process transactions accurately using POS systems
• Restock supplies and assist with inventory management
• Follow food safety and sanitation guidelines
• Collaborate with team members to ensure smooth daily operations

• Open and/or close the café, ensuring all operational procedures are completed accurately and securely
• Lead and support baristas and other team members during shifts to maintain high service and product standards
• Assist in training, coaching, and motivating staff to deliver excellent customer experiences
• Handle cash management, including register balancing and deposit preparation
• Monitor inventory and restock supplies as needed to support smooth operations
• Ensure cleanliness, organization, and compliance with health and safety guidelines
• Resolve customer concerns quickly and professionally
• Communicate effectively with management regarding staffing, supplies, and operational needs

• Have knowledge of service and food and beverage, generally involving at least 1 year of FOH operations.
• Team player
• Coffee shop experience is preferred.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Basic problem-solving and conflict resolution skills are needed.
• Dependable, punctual, and able to work flexible shifts.
• Strong organizational and multi-tasking skills.
• Passion for coffee, customer service and fostering a positive work environment.

PJ’s Coffee of New Orleans was founded in 1978 by Phyllis Jordan, a pioneer in the coffee industry who embraced high-quality beans, superior roasting methods, and a pure passion for the art of coffee making. Today, PJ’s Coffee is recognized for harvesting, roasting, and personally crafting gourmet drinks using only the top 1% of Arabica beans and delicious organic tea. In addition, our selection of fresh breakfast pastries and hot breakfast sandwiches makes for the perfect beverage pairing.

PJ’s Coffee carries a complete line of espresso-based beverages, flavored coffee, and award-winning Original Cold Brew™ Iced Coffee. PJ’s Coffee is committed to bringing our customers the freshest coffee possible, while developing programs to ensure quality of life is improved through community initiatives and support for local school programs.

Compensation: $11.00 per hour

• Flexible Schedules
• Enjoyable Work Environment with Supportive Management
• Employee Incentives
• Growth Potential