Store Lead; Non-Complex - Wm, Management

Position Summary

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service. Trains associates through tours to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Builds relationships with associates to ensure proper feedback and answers questions or provides information to customers and associates.

Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages and other expenses are achieved. Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales, and creates and implements plans to improve the financial performance of the facility. Creates budgets to align with business needs, analyzes economic trends and community needs for budget forecasting, and participates in community outreach programs.

Leads facility operations by setting the standard for appropriate service levels, teaching and developing effective merchandise presentation, ensuring accurate and competitive pricing, proper signage, maintaining in‑stock and inventory levels, and requesting merchandise to meet community needs. Provides direction and guidance on executing company programs and strategic initiatives, ensuring quality assurance standards and overseeing safety and operational reviews.

Provides supervision and development opportunities for members of management and hourly associates by hiring, training and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, delegating business objectives effectively, and developing qualified associates to meet staffing needs and achieve company growth potential.

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, demonstrating adaptability, and supporting continuous learning.

Promotes and supports company policies, procedures, mission, values and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance and utilizing the Open Door Policy. Ensures business needs are met by evaluating the ongoing effectiveness of current plans, programs and initiatives, consulting with business partners, managers, coworkers and other key stakeholders, soliciting, evaluating and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events.

Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.

Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent. Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around them, creating a sense of belonging, eliminating waste, and participating in local giving.

Delivers results while putting the customer first, considers and adapts to how, where and when customers shop, applies the EDLP and EDLC business models to all plans, makes decisions based on data insights and analysis, balances short and long‑term priorities, and considers customers, fellow associates, shareholders, suppliers, business partners and communities when making plans.

Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Health benefits include medical, vision and dental coverage. Financial benefits include…