Office Operations Manager

Office Operations Manager (Project Management)

Join a mission-driven team where your leadership truly matters. Our fast-paced oncology clinic is seeking a dynamic Office Operations Manager to keep our practice running smoothly and ensure every patient feels supported from the moment they walk through our doors. If you thrive in a busy healthcare environment, excel at building efficient processes, and are motivated by work that makes a real impact on patients' lives, this is your opportunity to lead with purpose.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 850 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

The Office Operations Manager is the backbone of our front desk and clinic operations. This role oversees front desk and infusion receptionists, manages day-to-day facility needs (working with vendors, technicians, etc.), and collaborates with leadership to ensure seamless patient care. As a key member of the management team, the Office Operations Manager develops efficient processes, fosters a unified staff, and maintains professional leadership.

• Collaborate with leadership to align patient care goals with business objectives.
• Develop and maintain Standard Operating Procedures (SOPs).
• Ensure operational specifics are met.
• Serve as the point of contact for vendors (Mailco, Shred-it, Linens) and building management.
• Manage clinic deposits and change.
• Oversee lunch setup, cleanup, and policy enforcement.
• Maintain and stock break rooms.

• Coach supervisors toward self-sufficiency through communication and training.
• Ensure timely mail sorting and distribution, maintaining discretion for sensitive items.
• Manage the sample closet and orders from reps.
• Attend huddles and management meetings.
• Oversee employee evaluations and participate in disciplinary actions alongside supervisors.
• Complete daily reports (Phreesia, copay, wait times, Carespace).
• Ensure comprehensive front desk staff training.
• Address patient complaints and elevate as needed.

• Maintain strict confidentiality.
• Supervise staff and act as backup when needed.
• Learn and utilize EMR and practice management programs.
• Enforce visitor policy.
• Conduct daily rounds, assess risks, and respond to emergencies.
• Maintain facility aesthetics.
• Act as a subject matter expert on emergency procedures.
• Cultivate a customer service-focused environment.

• Oversee office processes, hire/train staff, and handle disciplinary actions.
• Oversee PH building and supervisor (BCC manager).