Customer Success Manager

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SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Job Title:

Customer Success Manager

The Customer Success Manager will lead a team of individual contributors working to provide root‑cause resolution for customers within a given customer segment. This role is responsible for customer satisfaction and managing key performance indicators (KPIs) across their designated customer base. The Customer Success Manager is accountable for the development of team members, teaching and practicing the core values of SPS, and ensuring customer centricity within their scope.

• Act as a resource to employees by providing coaching, training, and development guidance
• Ensure clarity surrounding team goals and priorities to achieve KPIs
• Possess a strong understanding of SPS Commerce product offerings and the value they provide to customers
• Lead through multiple ongoing projects and objectives, demonstrating strong judgment and adaptability when managing conflicting priorities
• Lead stakeholders through change, demonstrating innovation and early adoption
• Create and foster an environment that encourages career development and employee engagement
• Act as a Customer Advocate, including handling customer and internal escalations
• Staff shifts appropriately to meet customer needs

• Bachelor’s degree or equivalent
• 5+ years of relevant experience in a customer‑centric environment
• 2+ years serving in a formal people management role leading direct reports
• Solid understanding of SPS Commerce products and the value they provide to customers
• Experience effectively coaching and mentoring others, including delivering performance feedback to drive continual improvement
• Experience effectively leading teams through change
• Proven ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast‑paced, and changing environment
• Strong verbal and written communication skills, including the ability to influence others and professionally represent the company to customers and external partners
• Strong project leadership, analytical, and quality improvement skills

This role follows a hybrid work model, with regular in‑office presence required at our Rogers, AR office.

At SPS Commerce, we are committed to ensuring that each employee’s compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: $61,300.00 – $ USD Annual. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well‑being, and financial security. Benefits are country‑specific and aligned with local laws and market practices.

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.