Senior Customer Supply Chain Analyst

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What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S®, and BAND‑AID® that you already know and love. Science is our passion; care is our talent.

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you!

Manager Customer Logistics

North America, United States, Arkansas, Rogers

Hybrid

The Senior Customer Supply Chain Analyst will partner with the customer and internal supply chain teams to help optimize the end‑to‑end supply chain with a focus on network cost and service. The Sr. Customer Supply Chain Analyst will implement process improvements through cross‑functional collaboration as well as partnering with customers to drive achievement of organizational metrics and customer goals.

• Develop and leverage key business relationships to understand the customer expectations and internal policies/capabilities to proactively manage the business to meet customer expectations.
• Lead in identifying, planning and implementing end‑to‑end solutions that improve service and cost and or implement new capabilities.
• Deliver innovation to enable our business through the effective use of technology.
• Analyze, recommend, and implement modifications to customer purchasing patterns and Kenvue Network and products for optimal service and improved logistics efficiencies.
• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures.
• Participate in the design & lead customer specific supply chain joint business planning, and Retail Customer Logistics’ Strategic Tactics which further our mission of being a best‑in‑class customer facing supply chain organization.
• Find opportunities and lead improvement projects to develop transportation solutions to improve on‑time delivery and drive profitable growth through logistics, replenishment, and policy optimization.
• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions.
• Lead internal projects from beginning to end using structured methodology, partnering with key stakeholders to help drive operational improvements.
• Learn and utilize new technology to drive proactive business planning, accurate and timely analytics, and efficiency.
• Identify and implement innovative solutions using process excellence tools and methodologies that help shape our programmatic approach within the E2E supply chain.
• Utilize Microsoft and other Advanced Analytics applications, data mining as well as business applications such as SAP, BW, EDI, Celonis and ERP Systems.
• Act as key resource for processing customer orders from order to delivery.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.
• Resolve customer discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management.
• Act as an SAP system super user for the customer account(s). Recommend and support regular users, deploy system updates and make performance recommendations.

• Bachelor’s degree or equivalent in Supply Chain Management, Business Analytics, or a related field.
• A minimum of 4 years of hands‑on experience in supply chain analysis or related roles.
• Strong analytical and problem‑solving skills with experience applying process improvement methodologies…