Hotel Assistant General Manager

Overview

Looking for a customer service friendly individual with the ability to multi-task. Experience in the hotel industry and as, well as prior AGM or front desk supervisor experience for a major brand experience with preference with IHG and extended stay. Must have the ability to work weekends, holidays and over 40 hours a week when necessary.

You will be assisting the GM with daily task which include:

• accounting and reporting
• staff needs and schedules
• property upkeep and safety guidelines
• brand standards
• training

Two shifts are required each week at the front desk. Additional shifts may be required based upon staff shortage and occupancy levels. Flexibility is needed. Guest service representative report to the hotel assistant manager/guest services supervisor. Availability required to manage the guest service associates.

Experience with the following applications required or preferred:

• Microsoft Word
• Excel
• Power point
• OPERA PMS
• m3 Accounting System
• creation of guest services and audit schedules
• supervising a team of 6 or more
• ability to manage the team to achieve Guest Love scores, including overall experience, likelihood to recommend, staff service
• ability to meet and exceed 1
  
  Rewards enrollment requirements and recognition of 1
  
  Rewards members
• working with co-workers and boosting team morale
• ability to be a supervisor but also a team player
• ability to delegate tasks

Pay range is anywhere from $35,000 - $43,000 annually based upon experience and qualifications. This is a salaried position.