Client Services & Workforce Development Coordinator; Part-Time

Overview

To Apply:

Please email your resume and cover letter to (Use the "Apply for this Job" box below). candidates who submit both a resume and cover letter will be considered.

Schedule:

Monday–Thursday

Hours:

18–20 hours per week

Compensation: $17–$20 per hour, commensurate with experience

Dress for Success Northwest Arkansas (DFS NWA) is seeking a compassionate, skilled, and highly organized Client Services & Workforce Development Coordinator to serve as a primary point of support for clients pursuing economic mobility, career advancement, and long-term stability. This is a client-facing, counseling-informed role that blends workforce development, career coaching, boutique services, and wraparound case management. While this is not a therapy position, a strong mental health and human services background is essential.

Position Overview – The responsibilities below describe a role that provides coaching, vocational support, and workforce development services to advance client outcomes.

• Provide one-on-one and group-based workforce development support
• Conduct comprehensive client intakes and needs assessments
• Support job search, resumes, mock interviews, workplace readiness, and pay negotiation
• Assist with workplace conflict resolution and career transitions
• Provide career counseling–informed services within scope of practice
• Support clients with interview, employment, court, graduation, and special event clothing
• Complete all client documentation and follow-up in HIPAA-compliant systems
• Track outcomes related to employment, wages, education, and certifications
• Coordinate referrals to community resources as needed
• Maintain knowledge of local resources including housing, healthcare, hunger relief, DV services, immigration supports, and education programs
• Build and maintain relationships with employers and workforce partners
• Stay informed about local hiring trends
• Supervise and mentor interns supporting client services and boutique operations
• Collaborate with staff and support fundraising and community events as a shared responsibility

• Complete all client documentation and follow-up in HIPAA-compliant systems
• Track outcomes related to employment, wages, education, and certifications
• Coordinate referrals to community resources as needed

• Bachelor’s or Master’s degree in Counseling, Social Work, Rehabilitation Counseling, Human Services, or a related field required, or actively enrolled in a graduate program
• Minimum of five (5) years of experience in a mental health, workforce development, or client-centered setting
• LAC (Licensed Associate Counselor) or CRC (Certified Rehabilitation Counselor) strongly preferred
• Experience with career counseling or economic mobility programming highly valued
• Bilingual (English/Spanish or other languages) preferred
• Strong trauma-informed, strengths-based approach
• Ability to maintain professional boundaries with complex client populations
• Excellent communication, organization, and documentation skills
• Comfort with HIPAA-compliant databases
• Cultural humility and experience working with diverse populations

This position is not a therapy role. It utilizes counseling-informed coaching and vocational support to advance workforce and economic outcomes.