Customer Solutions Specialist, Supply Chain

Position Overview

Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization, supporting the Walmart account. In this position, you will play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues. With your exceptional communication skills and ability to build relationships, you will collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction.

Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.

This role is based out of our Bentonville, AR sales office, with possibility for remote flexibility.

We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team. This CSS will bring economic thinking and resolution to a fast-paced environment. They will work alongside other CSSs and will report to a Sr. Manager Customer Supply Chain and Logistics.

• Utilize SAP to fulfill customer purchase orders, monitor order status, and research and resolve customer replenishment issues.
• Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value.
• Analyze and report customer supply chain metrics (in‑stock, on‑time, case fill rate, and others), including executive summaries.
• Troubleshoot and identify solutions while working through service issues.
• Understand and develop relationships with customers to profitably anticipate and satisfy their needs.
• Influence and build internal and external partnerships while practicing careful communication.
• Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner.
• Communicate and interact with cross‑functional teams (including order management, sales, transportation, and contacts at facilities) to solve business problems.
• Maintain a strong sense of urgency and customer focus.
• Collaborate and build relationships in a virtual environment leveraging digital tools.
• Advance our Principle‑Based Management® culture by applying and reinforcing the company’s Core Values and Principles.

• Experience in a supply chain, logistics, order management, or order replenishment role.
• Experience in a customer‑facing role; you build working relationships and partner with others to bridge gaps and solve problems.
• Confident communicator; you engage with others effectively via telephone, email, chat, and video calls – you are comfortable being seen and heard.
• Systems and tools savvy; you have experience with Microsoft Office Suite or Office 365 (Outlook, Teams, Word, Excel, SharePoint) and a desire to learn multiple systems and tools, including AI tools.

• Bachelor’s degree or higher in a related field.
• SAP experience, preferably S4 Hana.
• Experience in the consumer goods industry.

All compensation range estimates are provided by available market data and may vary based on each candidate’s knowledge, skills, abilities, and geographic location. We encourage candidates to discuss the flexibility and detail of our compensation philosophy with a recruiter.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

As a Koch company and leading manufacturer of bath tissue, paper towels, paper‑based packaging, cellulose, specialty fibers, building products and much more, Georgia‑Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 300,000 employees in over 150 locations are empowered to innovate every day to make everyday products even better.

Our goal is for each employee, and…