Seasonal Morning Member Services Representative

Grow with us!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that growth, you can build a great career here.

Most of our senior managers started at the front desk and worked their way up to roles with salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and up to over $100k as a Regional Director overseeing 10+ locations.

But it all starts at the front desk — where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

What are you waiting for? APPLY TODAY!

• Provide an exceptional customer service experience.
• Responsibilities include:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter commercial cleaning products during shift.

• Our team players and members are our top priority. We follow strict safety and cleaning protocols.
• Masking requirements may apply as per state and local mandates.
• Squeaky Clean — our clubs are sanitized to ensure equipment and facilities are clean.
• Social Fitnessing — touch-less check-in and safe distancing.
• Full-time employees have paid leave to take a break.
• Make payday any day by taking advantage of our financial wellness benefit, My Flex Pay .
• Every Team Player receives a FREE Planet Fitness Black Card Membership.
• Employee Assistance Program (EAP) with free and confidential counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.