Client Solutions Director Sr

As a Senior Client Solutions Director
, you will be a strategic leader responsible for driving business growth, operational excellence, and client satisfaction across large-scale retail initiatives. You’ll lead cross-functional teams, manage high-impact projects, and serve as a key liaison between clients, field teams, and business operations. This role supports a major global consumer goods brand recognized for market‑leading products across Health & Beauty, Home Care, and Foods categories.

This position is classified as Hybrid
, requiring three (3) in‑office days per week at the Rogers, Arkansas location. Candidates must be able to reliably commute to or reside within a reasonable distance of the Rogers office to meet this on‑site requirement.

• esLead strategic growth planning for $4BN Client, including managing $20M Retail Budg
  et through new business development, capacity/resource planning, and profitability managemen
• t.Collaborate with Talent Acquisiti
  on to align staffing strategies with project needs and business goal
• s.Negotiate and execute incremental special project covera
  ge in retail environments, ensuring accurate billing, reporting, and post-project analysi
• s.Foster strong client relations hi
  ps by participating and representing retail needs to the client leadership team meetings; understanding project goals and aligning internal teams for flawless executio
• n.Communicate project require men
  ts clearly to retail teams and refine frameworks to ensure consistency and clarit
• y.Oversee project set
  up in internal systems (e.g., Back Office, NARS) and ensure timely, accurate billin
• g.Analyze project da
  ta in partnership with Retail Analysts and deliver actionable insights to client
• s.Proactively communicat
  e with client managing message for maximum effectivene
• ss Develop internal project reca
  ps to build a knowledge base and identify opportunities for revenue enhancemen
• t.Lead and mentor a team on
  e Client Solutions Managers direct report and two (Walmart BI Analyst and SC Analyst) dotted line support staff, ensuring high performance and professional growt
• h.Support system design (360, TRAX, Other) initiativ
  es to enhance proprietary tools and improve operational efficienc
• y.Drive continuous improveme
  nt by identifying trends, optimizing processes, and presenting strategic recommendation
• s.Travel as need
  ed to support client meetings, project execution, and team develop men

• red.
  8–10 years of experience in the Consumer-Packaged Goods (CPG) industry, with a strong background in large-scale operations and client-facing ro
• les.
  1–3 years of experience managing and developing te
• ams.
  
  Prior experience in sales or client services with a food broker, agency, or major consumer  
• and.
  
  Solid understanding of retail service organizations and in-store execution strateg

• cies Strong negotiation, relationship-building, and communication ski
• lls.
  
  Proven ability to analyze sales and marketing data to drive strategic decisi
• ons.
  
  Proficient in Microsoft Office and other sales support software platfo
• rms.
  
  Demonstrated ability to manage multiple priorities and lead cross-functional te
• ams.
  
  Experience in project management, including billing, reporting, and post-project analy

• utos Strategic thinker with strong judgment and decision-making capabilit
• ies.
  
  Effective time manager with a results-driven mind
• set.
  
  Confident presenter with the ability to influence internal and external stakehold
• ers.
  
  Assertive, collaborative, and adaptable in a fast-paced environm

• ents Valid driver’s license and willingness to travel as nee
• ded.
  
  Ability to meet physical requirements such as visual acuity and color percept