Customer Operations Coordinator

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!

Customer Operations Coordinators work to organize and oversee various projects and operational tasks at SPS Revenue Recovery. The primary responsibilities include coordinating, executing tasks, and facilitating overall productivity across the Customer Success, Account Management, and Operations teams.

• Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users.
• Maintain current customer operations processes, recommending solutions for improvement based on changing business needs.
• Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases. Generate reports and insights from customer data to inform decision‑making and identify opportunities for improvement.
• Train new and existing employees on customer operations processes.
• Collaborate closely with cross‑functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience. Share customer insights, feedback, and trends to drive product and process improvements.
• Assist in implementing customer marketing and retention campaigns.
• Support the Customer Success team with various administrative tasks, including ad‑hoc requests and projects.
• Drive customer operational improvements and strategic projects across SPS Revenue Recovery.

• High School Diploma/GED or higher from an accredited institution and 1‑3 years of related experience or equivalent.
• Excellent verbal and written communication skills.
• Excellent organizational skills and proven ability to manage multiple tasks and projects concurrently.
• Demonstrated computer knowledge;
  Microsoft Office Suite.

This role is hybrid two days a week, based out of Rogers, Arkansas.

The hourly pay range for this role is: $19.66 – $26.44. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time‑off, 401(k), health and flexible spending accounts, stock purchase plan and more.

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Entry level

Full‑time

Other

Software Development

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