Title Member Services Representative

Overview

The Member Service Representative supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or cause-driven tours responsive to the needs of prospective members; handles membership applications.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies, guidelines and protocols dealing with member services.
• Handles registrations for Y programs and takes payments.
• Attends mandatory trainings and meetings.
• Performs other duties as assigned.

• Minimum age 16 or older, required.
• Certifications required within 30 days of hire:
  American Red Cross CPR/AED and First Aid; the following trainings provided by the Y:
  Medicare Fraud, Waste, and Abuse;
  Appropriate Touch;
  Child Sexual Abuse Prevention;
  Hazard Communication for Employees;
  Managing Your Risk of Exposure to Bloodborne Pathogens;
  Preventing Member and Guest Slips, Trips, and Falls;
  Risk Management 101;
  Safe Lifting; and Social Media & Digital Communications.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• Ability to consistently work scheduled shifts and attend staff meetings.
• Ability to work in a high paced environment, handling multiple tasks concurrently.

• Employee Assistance Program
• Retirement Contribution

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.We are welcoming:we are open to all. We are a place where you can belong and become.We are genuine:we value you and embrace your individuality.We are hopeful:we believe in you and your potential to become a catalyst in the world.We

are nurturing:we support you in your journey to develop your full potential.We are determined:above all else, we are on a relentless quest to make our community stronger beginning with you.