Quality Engineer

Overview

The Quality Engineer (SQE) will drive the Quality Management System and support all Elevator BU North American locations. This includes drawing on experience, technical skills, and knowledge of manufacturing to work with customer care, production, and engineers to improve products, processes and services to customers. SQE will lead customer quality engineering activities and directly interface with counterparts ensuring customer satisfaction. SQE will supervise a team of quality assurance associates and lead cross-functional teams assembled to identify root cause, corrective, and preventive actions using various problem-solving tools and methods.

• Serve as lead auditor for all internal quality audits. Design continuous improvement projects to ensure continued compliance with ISO 9001 standard.
• Host and participate in process, product, registration, compliance, and customer audits. This includes planning, preparing, execution, reporting, and following up.
• Develop quality standards, processes, sampling methods, and other procedures for all NA production and distribution centers to prevent or reduce customer claims.
• Manage quality system documentation and monitor documents to assure they are accurate, complete and reflect latest changes.
• Interact with customer’s SQE, providing professionally written documents to include test reports, testing procedures, product properties, etc.
• Collaborate with product engineering and sales to resolve warranty claims to company’s and customer’s satisfaction. Site visits may be required. Make conclusions and issue technical reports of findings.
• Initiate and drive continuous improvement projects/activities/programs to achieve strategic quality objectives (e.g., PPM, Cost of Poor Quality, Customer Incident Rate, etc.).
• Apply Six Sigma and LEAN principles to improve quality related processes.
• Define the quality control plans and mistake proofing solutions for different product families according to existing standards and customer specific requirements.
• Assess the suitability of new suppliers and external service providers through supplier audits, inspections and performance monitoring and measurement.
• Support QHSE Manager in supervision of all aspects of quality control and assurance.

• Knowledge of LEAN and 8D problem solving methodology
• Strong analytical and project management skills
• Knowledge of PFMEA, Control Plan, APQP, PPAP, RRCA, SPC, Data Analysis
• Knowledge of quality philosophies, principles, systems, methodologies, control tools, and standards
• Excellent communication skills (verbal and written)
• Experience with ISO 9001 QMS Management system
• Ability to prioritize and manage multiple complex projects at the same time
• Experience working with national and international certification bodies
• Ability to work with cross functional teams
• Ability to supervise a quality team
• Ability to motivate, communicate and drive continuous improvement
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Project, Minitab)
• SAP is a plus

• Bachelor’s degree; preferably in engineering
• Three years of on-the-job experience in a direct quality related discipline
• Five years’ experience in a manufacturing setting.
• Green or Black belt certification preferred