Asset Protection Operations Coach

Position Summary

What you'll do... Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up cleaning and organizing product displays, and securing fragile and high-shrink merchandise.

• Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations; utilizing technology, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions and communicating business objectives to teams.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives such as community outreach programs; ensuring customer needs, complaints, and issues are resolved; developing and implementing action plans to correct deficiencies.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, recognizing associates, and ensuring awareness and recruiting and developing qualified staff to meet staffing needs and growth potential.
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals, reviewing inventory reports, and conducting operational and pre-inventory reviews; gathering data, audits, results, and monitoring deficiency trends; identifying improvement opportunities; collaborating with managers to determine corrections needed to inventory controls.
• Influences the implementation and execution of control corrections; trains managers and associates on operational controls and processes in multiple stores; detects, deters, investigates, and resolves violations of company policies and criminal activities; conducts investigations related to company operations and policies; gathers evidence and prepares case documentation as needed.
• Partners in collaborative efforts with other investigative entities; monitors safety and risk controls within a facility, ensuring an effective safety program; supervises safety team members; identifies accident trends and develops solutions to prevent accidents; trains associates on accident prevention techniques.
• Oversees safety reviews and implements plans to improve workplace safety; manages facility-level training and execution of asset protection, safety, and receiving procedures by reviewing policy compliance; identifies gaps in expectations versus training; determines training needs and delivers training as needed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed and that claims are processed timely (e.g., damaged or defective items, returns, and deliveries); provides direction for claims or receiving issues; maintains necessary documentation and reporting.
• Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals; building accountability and measuring progress toward results; identifying improvement opportunities and promoting continuous learning.
• Ensures compliance with company policies and procedures and supports the company mission, values, and ethics; promotes Open Door Policy and applies it to business processes and practices.

• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts…