Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
. This role provides leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business. A front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required. The role starts with a flexible part-time schedule in the fall, transitioning to full-time January–April, including evenings and weekends as needed.

The role is in-person and not remote.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; transition to full-time January–April, including evening and weekend hours as needed; in-person work required.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry.

• People management experience, with the demonstrated ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficient with the ability to use MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the HR Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.