Patient Access - Intake Specialist

Patient Access - Intake Specialist

Join to apply for the Patient Access - Intake Specialist role at UNC Health
.

Become part of an inclusive organization with over 40,000 teammates. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. We serve a diverse patient base across Nash, Edgecombe, Halifax, and Wilson Counties, improving community health through exceptional care, compassion, and innovation.

The Patient Access Intake Specialist ensures patient access processing is performed in accordance with procedure and documented in a timely and accurate manner for Emergency, Observation, Inpatient, and Outpatient patient classes. This performance must meet departmental and organizational outcome targets to continue the revenue flow cycle of clean claims and point of service cash collections.

• Patient Access Prerequisites:
  Verify key registration information, perform insurance verification, obtain accurate patient and guarantor demographics, initiate MyChart, and conduct department-based arrival, admission, or check‑in procedures.
• Identify components of a complete outpatient physician order, referral, or posting sheet to ensure appropriate scheduling and financial securing of the patient account according to the provider’s request.
• Utilize the system’s work queues to drive daily workflow for securing accounts, ensuring compliance with governmental, regulatory, financial, and contractual forms specified to the patient’s hospital status, resolving registration‑based claim edits, and making registration corrections.
• Use proper procedure to identify the patient from the master patient index (MPI) with more than two identifiers before placing an armband, without delaying care.
• Provide accurate and timely processing of all acceptable payment methods (cash, check, money order, credit card). Reconcile daily cash drawer, deposit daily cash/checks, provide receipts, and maintain required reports.
• Accurately identify and arm‑band all patients, implement the unidentified patient protocol if necessary, and capture accurate documentation in the hospital billing system (EPIC) to maximize billing accuracy.
• Communicate with patients and families to provide administrative information, promote engagement, and adapt care to individual needs such as age, culture, language, or sensory abilities.
• Participate in departmental QA by utilizing work queues to reduce individual errors and minimizing registration mistakes.
• Complete and document all governmental, regulatory, financial, and contractual forms in accordance with procedure, ensuring scanned documents are legible and correctly filed.
• Attempt to resolve daily registration‑based issues and elevate any unresolved issues to leadership.
• Assume other responsibilities as directed by leadership and comply with all procedural workflows and departmental policies.

• High School Diploma or GED
• Associate’s or Bachelor’s Degree in Arts/Business. Coursework in medical terminology or medical insurance preferred.

• Minimum 2 years of experience in Healthcare/Medical Admissions and patient financial services in a professional or healthcare setting.
• Preferred: 2–5 years of prior experience in hospital operations management and/or revenue cycle.

• Legal
  
  Employer:
  
  Nash Hospitals
• Entity:
  Nash UNC Health Care
• Organization Unit: NGH Registration Discharge
• Work Type:
  Per Diem
• Standard Hours Per Week: 4.00
• Work Assignment Type:
  Onsite
• Work Schedule:
  
  Variable
• Location of Job: NASH HC
• Exempt From Overtime:
  No

Entry level

Full-time

Health Care Provider

Wellness and Fitness Services, Hospitals and Health Care, Medical Practices