Supervisor Patient Billing

Overview

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our team. Governed locally, we proudly serve a diverse patient base across Nash, Edgecombe, Halifax, Wilson Counties, and beyond.

The organization is committed to elevating community health through exceptional care, prioritizing excellence, compassion, and innovation to ensure every individual receives the highest standard of support. Joining our team means contributing to a dedication to wellness and to redefining excellence in healthcare through state-of-the-art facilities and pioneering programs.

The Billing Supervisor is responsible for supervising billing and cash operations for patient financial services under the direction of the Manager, Billing and Cash Management. The role provides assistance to staff to resolve difficult accounts and ensures credit balances are addressed timely and according to policy.

• Supervises and organizes daily activities of billing, follow-up, and cash applications staff.
• Assists billing and follow-up staff with complex billing and reconciliation accounts; provides guidance on difficult or older accounts to help resolve issues.
• Coordinates orientation and training of assigned employees. Oversees competency assessment and completion of skills checklists. Collaborates with the Manager to determine continuing education and professional growth needs. Investigates complaints, errors, and other operational or equipment problems and takes corrective action. Participates in the development of employee performance capabilities and provides input into performance reviews for assigned staff.
• Makes recommendations regarding discipline when needed and fosters an environment conducive to motivation and optimal efficiency.
• Reviews all refunds to ensure the balance is a true credit balance and not related to misapplied transactions.
• Reviews accounts that are in need of payor escalation.
• Assess learning needs of staff and coordinate or provide appropriate training education; regularly provides on-the-spot in-service for assigned staff to prevent problems from persisting.
• Promotes team morale and ensures staff meet goals related to productivity and quality.
• Contributes to the professional development of staff by observing work, tracking performance indicators, answering questions, explaining procedures, demonstrating techniques, and intervening to correct deficiencies.
• Continuously assesses employee performance and collaborates with the Manager on coaching or counseling to maximize capabilities; encourages staff to set and pursue individual goals.
• Performs other duties as assigned.

• Education Requirements:
  
  High School Diploma or equivalent required. Preferred:
  Bachelor of Science Degree in Business or related field.
• Experience:
  
  Five years’ experience in patient accounting within a healthcare setting.

• Legal
  
  Employer:
  
  Nash Hospitals
• Entity:
  Nash UNC Health Care
• Organization Unit: NGH Business Office
• Work Type:
  Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type:
  Onsite
• Work Schedule:
  
  Day Job
• Location of Job: NASH HC
• Exempt From Overtime:
  Yes

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.