Field Engineer - Onsite Mobility Specialist

Job Overview

We are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization. The position is onsite, office‑based five days a week.

• Provide day‑to‑day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices.
• Diagnose and resolve hardware, software, connectivity, and configuration issues.
• Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs.
• Manage Intune configuration profiles, compliance policies, and device restrictions.
• Deploy, update, and troubleshoot applications via Intune and Company Portal.
• Ensure devices meet security and compliance standards for conditional access.
• Assist with device security, including encryption, password policies, and remote wipe actions.
• Respond to mobility‑related incidents and service requests in accordance with SLAs.
• Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives.
• Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement.
• Monitor device health and compliance and take corrective actions as needed.
• Maintain inventory of returned devices and prepare devices for disposal when necessary.
• Participate in user community training sessions (C&E); participate in Mobility RFPs as needed.
• Manage Mobility mailbox and collaborate with mobile carriers on device orders, issues, and portal updates.
• Serve as first‑level reviewer/approver of Monthly Optimization Reports.

• 4–5 years of experience in IT support with a focus on mobility management.
• Knowledge of Service Now platforms.

• Strong working knowledge of Microsoft Intune for device management.
• Experience with Mobile Device Management (MDM) concepts and best practices.
• Proficiency supporting Company Portal and end‑user device enrollment workflows.
• Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores.
• Experience supporting iOS and Android devices in an enterprise environment.
• Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers.
• Knowledge of the Okta Platform.

• Excellent customer service skills with a strong focus on end‑user experience.

• Clear and professional verbal and written communication abilities.
• Strong problem‑solving and analytical skills.
• Ability to prioritize and manage multiple tasks in a fast‑paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while also collaborating effectively with cross‑functional teams.
• Strong documentation and process‑following skills.
• Adaptability and willingness to learn new technologies and evolving mobility solutions.
• Professional demeanor when working with users at all levels of the organization.

• Enterprise IT environment utilizing Microsoft cloud technologies.
• Combination of remote and onsite device support as required.
• Work area needs to remain clean and organized.
• Standard business hours.