WINE STEWARD

Join to apply for the WINE STEWARD role at Kroger Mountain View Foods.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or inquire about products.
• Inform customers of wine specials.
• Provide customers with products they have requested.
• Recommend wine items to customers to ensure they get the products they want and need.
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts.
• Collaborate with store chef for wine tastings and other programs featuring wines.
• Stay current with present, future, seasonal, and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate departments or store management of repairs.
• Notify management of customer or employee accidents.
• Report safety risks, illegal activities, including robbery, theft, or fraud.
• Must be able to perform essential functions of this position with or without reasonable accommodation.

Qualifications:

• Second language (speaking, reading, and/or writing).
• Knowledge of imported and domestic varieties, flavor profiles, and production processes.
• Knowledge of industry trends in specialty wines and beers.
• Experience working with wine and beer.
• Retail experience.
• High school education or equivalent.
• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Pass wine test once employed.

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