Shift supervisor, Restaurant​/Food Service

Shift Supervisor

Base pay range: $15.00/hr - $18.00/hr

Competitive wages, tips paid daily, flexible work schedules, diverse work environment, 401(k), free teammate meals & discounts, health insurance benefits for full‑time teammates, and opportunities for advancement and career growth.

• Promotes the company's mission, vision, and values.
• Runs and manages shifts effectively with a focus on assigned areas of responsibility.
• Ensures customer satisfaction and knowledge of customer recovery strategies.
• Effectively leads, develops, and motivates the team.
• Delivers a quality product and experience based on brand standards and operating procedures.
• Conducts effective pre‑shift meetings during every shift.
• Enforces company human resources policies in all aspects of the manager and teammate experience.
• Enforces all food safety policies and procedures to ensure compliance with FDA and local health department regulations.

• Strong leadership skills to train, coach, develop and motivate others.
• Ability to make critical decisions.
• Excellent communication skills, including writing, speaking, and public speaking.
• Exceptional organizational and operational skills.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management.
• Financial skills, including calculating food and labor costs and knowledge of cost‑controlling measures.

• Ability to speak clearly and listen attentively to employees and guests.
• Ability to read and write to facilitate communication.
• Ability to stand and move well‑paced for up to four hours in length.
• Ability to lift and/or move up to 50 pounds.
• The workplace may frequently expose the team member to heat/cold and odors.

• Must be at least 21 years of age.
• Extensive background, 5+ years, in high‑volume full‑service restaurant food operations.
• Valid Serv Safe certification.
• Detailed knowledge of county, state, and federal health codes.
• Knowledge of basic employment laws and regulations.
• Some knowledge of Spanish language is a plus.
• Minimum high school education; a college degree is preferred.

Must be able to speak clearly and listen attentively to co‑workers and managers; engage in a two‑way conversation with customers on the floor; read and/or follow verbal instructions and implement them; apply common sense and understanding to carry out oral and/or written instructions; and understand and adhere to service standards.

I have reviewed this job description and am able to perform the essential functions of the job under the described conditions with or without reasonable accommodation.