Parts Sales Agent

Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self‑motivated and talented individuals that can help us grow and set new standards in our field.

We are actively recruiting the best and brightest candidates to join our company, and as a young and fast‑growing company, we are presently searching for a new member to join our team.

The Parts Sales Agent is responsible for receiving, verifying, and processing orders for parts and merchandise with accuracy and attention to detail. This role includes meticulously tracking orders, updating their status, and proactively notifying customers of any changes to delivery schedules. The Parts Sales Agent maintains comprehensive records related to pricing, delivery dates, inventory levels, and other transaction data. By utilizing advanced database and tracking systems, the incumbent plays a critical role in managing parts sales and warranty parts distribution, ensuring efficient and reliable service to customers.

• Receive parts orders and verify item availability and current stock in the accounting software.
• Confirm that clients are within their credit terms and communicate with customers regarding order details.
• Input orders into the accounting software and liaise efficiently with warehouse staff.
• Provide shipping quotations to customers inquiring or placing orders.
• Create shipping labels for outgoing shipments.
• Generate sales orders and invoices for all orders in the accounting software.
• Ensure customers are within their credit terms and handle the creation of credit memos for returned products.
• Establish and maintain a daily filing system for inventory‑related tracking documents and customer‑related documents.
• Digitally file and upload documents onto the company cloud storage.
• Communicate professionally with customers via phone and email.
• Provide accurate information to customers, address concerns, and handle purchase orders and messages in a professional manner.
• Provide real‑time updates on inventory levels as requested.
• Collaborate with the Service Manager and warehouse personnel to ensure synchronization between the software system and actual inventory.
• Perform additional duties as assigned by the hiring manager.

• 2+ years of experience in customer service and/or order processing.
• Excellent organizational and data entry skills.
• Ability to work independently and collaboratively within a team.
• Prioritization skills for managing a workload in a fast‑paced environment.
• Proficiency in computer skills, operating systems, and applications.
• Strong problem‑solving skills and attention to detail.
• Proficient in English and MS Office.
• Typing proficiency of 45 words per minute.
• Strong customer service, written, and verbal communication abilities.
• This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.