Quick Lube Service Advisor; DFW

Join our team as a Quick Lube Service Advisor at Drivers Edge, a Sun Auto Tire & Service brand. We seek a friendly and enthusiastic individual to assist customers with vehicle maintenance needs.

We offer a collaborative environment where you can develop your customer service and sales skills.

Starting salary: $30,000 to $40,000 per year, plus bonus opportunities.

• Closed Sunday
• Competitive bi‑weekly pay
• Tuition reimbursement up to $3,000 annually
• Paid vacation and sick time
• Six paid holidays
• Medical, dental, and vision insurance
• Life insurance (company‑paid)
• 401(k) retirement savings plan with company match
• Discounted services on personal and immediate family vehicles
• Opportunity for advancement

• Greet customers warmly, understand their service needs, and provide information on quick‑lube services, pricing, and estimated wait times.
• Communicate with customers to explain services, provide estimates, and ensure satisfaction, building trust and repeat business.
• Present oil‑change options and additional services based on manufacturer recommendations and diagnostics.
• Convert referral opportunities to full‑service repairs at sister stores.
• Keep customers informed about service status and any additional maintenance needs.
• Prepare and present invoices, process payments, and handle billing inquiries or disputes.
• Maintain accurate records of customer interactions, services performed, and follow‑up actions.
• Coordinate with lube technicians to relay customer requests and ensure timely service delivery.
• Inform customers about current promotions, discounts, and loyalty programs.
• Ensure the waiting area is clean, organized, and stocked with materials.
• Address and resolve any customer or team member complaints promptly.
• Adhere to safety regulations and procedures in the quick‑lube area.
• Follow company policies and procedures outlined in the employee handbook.

• Professional appearance and ability to work in a process‑driven environment.
• Valid driver’s license.
• Minimum age 18.
• Ability to work at least five days per week, including weekends.
• Strong interpersonal and communication skills for customer service.
• Organizational skills for managing appointments and records.
• Problem‑solving skills to address customer issues.
• Sales skills for recommending additional services and promotions.
• Basic computer skills for scheduling, billing, and record‑keeping.
• Team collaboration skills with lube technicians and other team members.

The role is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.

Full‑time position with potential for weekend and evening shifts.

Referrals increase your chances of interviewing at Sun Auto Tire & Service by 2x.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Entry level

Full‑time

Other

Retail