Service Advisor

Apply for the Service Advisor role at Cavender Auto Group.

At Cavender Auto Group, our values define who we are and how we lead.

Integrity, Empowerment, Commitment, and Innovation guide us to always do the right thing, empower people, commit to customers, and innovate.

• Family owned and operated
• Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation
• Work/life balance is very important to us
• Paid Vacation
• Team-focused environment
• Career growth opportunities with promotion from within
• Ongoing training and development
• Career Progression Plan
• Medical, Dental & Vision Insurance
• 401k with company match
• Paid Sick Leave
• Community involvement

• Greet customers warmly and promptly upon arrival.
• Listen attentively to customer concerns and accurately document vehicle symptoms.
• Obtain detailed customer and vehicle information to effectively address service needs.
• Provide outstanding customer service, ensuring a positive and professional experience.
• Clearly explain the recommended services and associated costs to customers.
• Establish follow-up times and keep customers informed of the progress of their vehicle throughout the service process.
• Update customers frequently, ensuring transparency and building trust.
• Monitor the progress of each vehicle in the service pipeline and coordinate with the service team for efficient workflow.
• Prioritize and communicate service needs to the technicians.
• Explain all completed work to customers, detailing the services performed and any additional recommendations.

• Commitment to upholding Cavender Auto Group’s core values of Integrity, Empowerment, Commitment, and Innovation, while supporting our mission to deliver exceptional experiences to those we serve in all interactions with customers, vendors, and employees.
• Energetic, motivated, and punctual.
• Clean driving record and valid Texas DL.
• Willingness to submit to a background check & drug screen prior to employment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time;
In Person