Quick Lube Service Advisor

Quick Lube Service Advisor

Join our team as a Quick Lube Service Advisor at Sun Auto Tire & Service. We are seeking a friendly, enthusiastic individual to assist customers with their vehicle maintenance needs.

Starting at: $30,000/Yr. to $40,000/Yr. + Bonus.

• Closed Sunday
• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental, and Vision Insurance
• Life Insurance (Company-paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

• Greet customers warmly and assist them with their service needs; provide information about quick lube services, pricing, and estimated wait times.
• Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
• Present oil change options and additional services based on manufacturer recommendations and DVI documentation.
• Connect referrals for conversion to full-service repairs in adjacent or sister service-forward & tire-forward stores.
• Keep customers informed about their service status and completion time.
• Prepare and present service invoices, process payments, and handle any billing inquiries or disputes.
• Maintain accurate records of customer interactions, services performed, and any follow-up actions required.
• Coordinate with lube technicians to relay customer requests and ensure timely service delivery.
• Inform customers about current promotions, discounts, and loyalty programs.
• Ensure the customer waiting area is clean, organized, and stocked with necessary supplies.
• Address and resolve any issues or complaints from customers or team members promptly.
• Adhere to all safety regulations and procedures, ensuring the quick lube area remains clean, organized, and safe.

• Professional appearance and proven ability to work in a process-driven environment.
• Possess a valid driver’s license.
• Must be at least 18 years of age.
• Ability to work a minimum of five days, including weekends.
• Strong interpersonal and communication skills to provide excellent customer service.
• Organizational skills to manage appointments, maintain records, and handle multiple tasks efficiently.
• Ability to address and resolve customer issues effectively and professionally.
• Ability to recommend additional services and promotions based on customer needs.
• Basic computer skills for scheduling, billing, and record-keeping tasks.
• Collaborative team player who works well with lube technicians and other team members.

Environment:
Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.

Full-time position with potential for weekend and evening shifts.

Referrals increase your chances of interviewing at Sun Auto Tire & Service by 2x.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.