Director, Business Process Outsourcing

Director, Business Process Outsourcing page is loaded## Director, Business Process Outsourcing locations:
Rockwall, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R7803
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* Must be eligible to work in the United States without the need for work visa or residency sponsorship.
** Our Newest Opportunity:
**** Position Summary
** The Director of Business Process Outsourcing (BPO) is responsible for the strategic oversight, governance, and performance management of outsourced operations across Finance, Treasury, Tax, Payroll, Benefits, and Human Resources. This role ensures BPO partners deliver high-quality, compliant, and cost-effective services while continuously improving efficiency, scalability, and employee/client experience.

The Director serves as the primary point of accountability for BPO relationships, aligning outsourced services with organizational objectives, regulatory requirements, and service standards. This role works cross-functionally with internal leaders to drive process optimization, manage risk, and enable operational excellence.
** Key Responsibilities
**** BPO Strategy & Governance
*** Define and execute the enterprise BPO strategy across Finance, Treasury, Tax, Payroll, Benefits, and HR
* Establish governance frameworks, service models, escalation paths, and performance standards for all BPO engagements
* Ensure alignment between BPO services and business priorities, growth plans, and operating models
** Vendor & Relationship Management
*** Serve as the primary relationship owner for BPO partners internally and externally
* Represent the PEO in contract negotiations, renewals, and scope management
* Monitor adherence to SLAs, KPIs, compliance requirements, and contractual obligations
* Drive accountability through structured governance forums, QBRs, and executive reviews
** Operational Oversight & Performance Management
*** Oversee day-to-day BPO performance across functional areas
* Identify service gaps, root causes, and improvement opportunities
* Ensure consistent service quality, accuracy, timeliness, and issue resolution
* Partner with internal stakeholders to manage demand, volumes, and capacity planning
** Risk, Compliance & Controls
*** Ensure outsourced processes comply with regulatory, audit, and internal control requirements
* Oversee data security, privacy, and confidentiality controls across BPO environments
** Process Improvement & Transformation
*** Drive continuous improvement, automation, and standardization across outsourced processes
* Support system implementations, integrations, and transitions impacting BPO operations
* Lead BPO transitions, expansions, or restructures, ensuring minimal disruption to business operations
** Financial Management & Reporting
*** Own BPO budgets, cost management, and value realization
* Track and report on cost savings, efficiency gains, and performance outcomes
* Develop executive-level reporting and insights on BPO effectiveness
** Stakeholder Partnership
*** Act as a trusted advisor to Finance, HR, Payroll, Benefits, and Operations leaders
* Translate business needs into clear BPO requirements and execution plans
* Communicate performance, risks, and improvement initiatives to senior leadership
** Qualifications Required
*** Bachelor’s degree in Business, Finance, Accounting, HR, Operations, or a related field
* 8+ years of experience in BPO management, shared services, or operational leadership
* Proven experience managing multi-functional BPO operations (Finance and/or HR preferred)
* Strong understanding of SLAs, KPIs, governance models, and vendor management
* Experience navigating regulated environments with strong compliance and control requirements
** Preferred
* ** MBA or advanced…