Client Assistance Specialist, Grade 20

Salary Range

The expected salary range for this position is $67,672 - $97,594, based on the candidate’s qualifications and experience.

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services provides public health and human services to the most vulnerable children, adults, and seniors through more than 120 programs at more than 20 locations, employing over 2,000 employees. HHS focuses on ensuring every resident has fair opportunities to reach their fullest potential, including access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food.

The Services to End and Prevent Homelessness (SEPH) mission is to make homelessness a rare, brief, and non‑recurring event by operating from a Housing First philosophy. SEPH provides a full continuum of services, including housing stabilization, homeless diversion, and permanent housing, and collaborates with public and private partners through the Interagency Commission on Homelessness.

The Housing Stabilization Program empowers Montgomery County residents to secure stable housing. The program offers prevention case management to identify needs and refer residents to resources such as tenant rights, financial literacy, employment, behavioral health, and, when eligible, funds to support housing stability.

The Homeless Services for Families (HSF) program within SEPH is recruiting a frontline caseworker to provide direct support to families experiencing homelessness. The Client Assistance Specialist (CAS) plays a critical role in assisting families in identifying safe, stable permanent housing options, connecting with employment opportunities, financial assistance, and supportive services. Through housing‑focused case management, the CAS develops individualized, housing‑focused plans that support SEPH’s commitment to ensuring homelessness is rare, brief and non‑recurring.

• Conduct comprehensive assessments and eligibility screenings for families residing in overflow motel placements, focusing on identifying housing barriers and prioritizing needs.
• Provide housing‑focused crisis intervention and ongoing case management to stabilize families and coordinate timely transitions to family shelter or permanent housing.
• Develop person‑centered service plans that address underlying challenges (e.g., income instability, childcare, behavioral health) and support a rapid return to stable housing.
• Conduct regular face‑to‑face visits with clients at motel sites and in the community to monitor progress, reassess needs, and provide continued support.
• Document all client interactions, case updates, and service delivery activities in the County’s Homeless Management Information System (HMIS), in compliance with SEPH and HUD data standards.
• Collaborate with internal County units and external community providers—including housing, employment, and behavioral health partners—to leverage available resources and wraparound support.
• Process financial assistance requests (e.g., rent, utilities, security deposits) through the County’s Emergency and Immediate Crisis Management (EICM) system, ensuring compliance with program guidelines and documentation standards.
• Connect families to additional resources and benefits through referrals to community‑based programs, nonprofits, and public assistance services.
• Participate in interdisciplinary case reviews, unit meetings, and coordinated entry discussions to ensure alignment of services and timely intervention strategies.

The selected candidate will be required to successfully complete a pre‑employment medical exam and drug screening.

Graduation from an accredited college or university with a bachelor’s degree.

One (1) year of…