General Manager Rockville

Overview

Join to apply for the General Manager Rockville role at Goodwill of Greater Washington
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• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
• Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
• Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
• Maintains effective email, phone and face to face communication.
• Understands competition in the trading area and is prepared to react to competitive situations.
• Responsible for all presentation standards and merchandising standards on the sales floor.
• Responsible for maintaining a safe environment for customers and employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• Complies with and enforces company policies, standards and values.
• Participates in special projects, attends meetings.
• Pergforms all other duties as assigned.

This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

• Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
• High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Basic math and computer skills (ability to create and manipulate spreadsheets, understand computerized time and attendance, understand POS systems, etc.).
• Must have a personal vehicle to use when making cash deposits from the store.
• Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

• Bachelor’s degree in business or related field.
• Previous experience working with the disabled and disadvantaged.
• Fluency in a language other than English

• Excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential.
• Robust benefits including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, medical, dental and vision benefits, pet insurance, employee discounts, and access to an employee assistance program (EAP).
• 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

• Full-time

• Director