Volunteer Zendesk Implementation Expert

Overview

DAP is the leading nonprofit organization that provides long-term independent oversight of disaster management systems. DAP engages a dedicated community to advance policy research and advocacy, promote transparency, and encourage the public to participate in oversight, community-based organizing, and discussions about disaster preparedness and relief. Dedicated citizen oversight is necessary to ensure resources dedicated to preparedness, relief, and recovery are effectively utilized, communities are sufficiently engaged and more resilient, and best practices and lessons learned are implemented so mistakes are not repeated.

Disaster Accountability Project (DAP) was founded after Hurricane Katrina to improve effectiveness in disaster relief and humanitarian aid. Smart Response was designed to curate localized “how to help” lists to help donors identify and directly support local nonprofits after disasters in the U.S. and globally. Too often, donations are delayed and diverted before reaching the ground. We are not an intermediary -- we simply serve as a clearinghouse/resource and do not handle donations intended for local nonprofits.

Over 900 organizations self-registered on the platform from over 72 countries and 30 U.S. states and territories. In addition to a new and improved UI, the new version of the site will be implementing AWS Lambda microservices, Java/Spring/Maven, React, and Dynamo

DM, Graph

QL, MYSQL, AWS, and more. Members of the team code review/test each other’s work before we merge so this aspect would be shared by team.

• Role requires experience implementing Zendesk.
• Knowledge of AWS Lambda, Java, Maven, Terraform is necessary.
• Must have a Git Hub account and understand how to fork, branch, make pull requests and use command line.

Minimum 5-7 hours/week for at least 4-6 months

To Apply, please send Resume/CV to (Use the "Apply for this Job" box below). you!