Member Services Coordinator ' Warfighters

Overview

The Member Services Coordinator - Warfighters will play a vital role in coordinating the Warfighters Program and Warfighters Ambassador Program. This role focuses on building connections with Veterans, recruiting participants, providing support, and advocating for the needs of disabled Veterans within the adaptive sports community. The coordinator will activate Warfighters Ambassadors within local communities and at national events, ensuring they are well-trained and resourced to educate others about adaptive sports.

This position requires strong project management skills, excellent communication, and proficiency in software platforms such as Salesforce, Microsoft Office, and Word Press. The coordinator will report directly to the Individual Membership Manager and work closely with other Move United departments.

Note: This description includes the main responsibilities, qualifications, and expectations for the role.

• Ambassador & Warfighter Membership Management:
  Recruit and onboard Warfighters, serving as their primary point of contact throughout their engagement with Move United.
• Ambassador Program:
  Recruit, onboard, and train Warfighters Ambassadors, ensuring program growth and sustainability.
• Liaison:
  Serve as the primary liaison between Ambassadors, Move United, and partner organizations.
• Data & Compliance:
  Maintain accurate records and data management practices in Salesforce and other tracking systems; ensure Ambassadors comply with Good Standing requirements including Move United’s Sport Protection Policy & Safe Sport.
• Compliance & Tracking:
  Conduct an annual compliance review and maintain a tracking system for Ambassador engagements.
• Support Materials:
  Provide essential content, brochures, and event supplies to support Ambassador outreach efforts.

• Act as the primary contact for military, Veteran service organizations, and VA partners to identify potential candidates for Warfighter programs.
• Organize and participate in community events, meetings, and forums to promote adaptive sports opportunities.
• Develop and maintain relationships with community members, local organizations, businesses, and government agencies.
• Facilitate virtual and in-person training sessions to educate Warfighter Ambassadors and prospective members.
• Collaborate with internal teams to create marketing and promotional materials that support recruitment and engagement efforts.

• Recruit, train, and coordinate volunteers to support community events and initiatives.
• Provide onsite management for Ambassadors and Veterans at key events, ensuring their needs are met and the organization is well-represented.
• Serve as a Move United representative at signature events, including The Hartford Nationals, The Hartford Ski Spectacular, Education Conference, and Veteran-specific events.

• Support Move United’s strategic plan and assist in cross-departmental projects as needed.
• Manage deliverables and detailed records for the VA Adaptive Sports Grant to ensure effective program delivery and compliance.
• Work with Move United’s marketing, communications, membership, competitions, and events teams to align program goals and outreach efforts.
• Utilize software tools such as Salesforce, Click Up, and Microsoft SharePoint to manage program operations efficiently.

Required Skills & Qualifications

• Strong administrative skills are required for this role.
• Experience in project management and program coordination.
• Strong background in community engagement and Veteran outreach.
• Demonstrated ability to manage detailed administrative processes, including data entry, document organization, reporting, and follow-up.
• Responsive and proactive communicator with strong follow-up skills across email, phone, and virtual platforms.
• Proficiency in online platforms such as Microsoft Office, Salesforce (or similar CRM), Word Press, and video conferencing tools.

• Excellent communication skills, customer service orientation, and strong attention to detail.
• Ability to work independently while collaborating…