Director of Membership

Overview

The Director of Membership manages the processes, procedures, and data integrity that are the foundation of the APMA member experience.. This role provides operational leadership for membership applications, renewals, recruitment support, and member service delivery. This position requires technical expertise in the association management system, membership database, and reporting functionality, strong project management and excellent time management skills. The position supervises four support staff and overseas a variety of vendors and partners supporting membership operations.

Success in this role requires a strong knowledge of APMA bylaws, governance documents, and administrative procedures related to membership.

• Oversee all membership lifecycle processes related to applications, renewal, and recruitment of members, ensuring timely, accurate processing and a high-quality member experience.
• Partner with IT Director to manage Membership-related priorities for the AMS, including enhancements, maintenance, and troubleshooting.
• Maintain oversight of membership database/website integration as it relates to member access, functionality, and component needs. Collaborate with Vice President of Communications, Marketing, and Membership to provide component support through regular accurate reporting, data access, and membership tools.
• Ensure high-quality service delivery to members and APMA components through responsive, solutions-oriented support and continuous process improvement.
• Develop, maintain, and implement an annual calendar of Membership-related operational processes to ensure timely and consistent execution.
• Establish and maintain data integrity standards and documentation for membership operations, including procedures, audits, and reporting practices.
• Produce regular, accurate membership reporting to support financial processes, recruitment and retention initiatives, and strategic oversight; continuously improve reporting access, accuracy, and usability.
• Ensure timely reconciliation of member record updates and financial transactions.
• Collaborate across departments to curate member tools, benefits, benefits, resources, and programming for various subsets of members, conducting research and developing new resources to fill gaps in service.
• Oversee member engagement specialists to provide outstanding member experiences, supporting an engaged community.
• Oversee all dues and renewal correspondence, ensuring it emphasizes member value and contributes to an engaged member community.
• Serve as staff liaison to Membership Committee, including preparation of report, meeting materials, and follow up on action items.
• Manage relationships with membership-related vendors, partners, and service providers, ensuring effective performance and alignment with APMA goals.
• Enforce APMA’s governance documents as they relate to membership and provide insight and guidance on updates that should be made to keep these documents current.

• Bachelor’s degree from an accredited college or university required (or equivalent combination of education and relevant experience).
• Minimum of 5–7 years of progressively responsible experience in membership operations, association management, customer/member service, or a related nonprofit environment.
• Minimum of 3 years of experience working with a membership database/AMS, including reporting and data management.
• Minimum of 2 years of supervisory or team leadership experience.
• Proficiency with membership databases/AMS systems, including reporting and data integrity best practices.
• Strong analytical skills with the ability to interpret membership trends and produce actionable insights.
• Demonstrated project management skills, including the ability to prioritize competing deadlines and manage cross-functional work.
• Strong written communication skills, including experience drafting member-facing correspondence.
• Excellent interpersonal and customer service skills; ability to work effectively with staff, volunteer leaders, members, and external partners.
• Ability to interpret and apply bylaws, policies, and governance documents related to membership.
• High attention to detail, discretion, and commitment to confidentiality.