Executive Technology Support Specialist

Contract: 6 month to permanent

Onsite Expectations
: 5 days per week in office.

Travel Expectations
: up to 10% as needed

Hours
: standard office schedule is 8:00am-5:00pm ET, Mon-Fri

Start Date
: ASAP

Pay Rate
: $90K-$110K

This role provides dedicated, high-touch technical support to C-suite executives, senior leadership, and VIP personnel. Responsibilities include priority installation, configuration, and troubleshooting of executive technology systems including premium workstations, displays, mobile devices, and specialized peripherals. The position requires exceptional communication skills when delivering personalized software, hardware and application support tailored to executive workflows. This specialist provides rapid incident response with discretion, maintains meticulous documentation of executive equipment, manages white-glove deployment of new technology, and ensures executive assets receive thorough inventory tracking and proactive maintenance.

Must demonstrate composure under pressure and maintain confidentiality when supporting time-sensitive executive functions.

• Deliver white-glove VIP Support for executive management and administrative staff, ensuring prioritized response times and seamless technology integration for high-level operations.
• Provide extensive Windows and Mac support, including the deployment, configuration, and advanced troubleshooting of macOS devices and integrated Apple ecosystem applications.
• Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA. Provide support for requests, investigate, and troubleshoot issues.
• Provide Tier 2 & 3 technical support for system users. Manage Active Directory/Office 365 by creating, changing, and deleting user accounts per request.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Collaborate with the Desktop Engineering team to perform system and software testing procedures.
• Update assigned tickets and continuously coordinate necessary work.
• Advise management of potential risks that may have an impact on the IT environment.
• Assist in the management of Service Desk resources for optimal performance.
• Maintain a professional demeanor and behavior across all communication channels including in-person interactions, phone conversations, email correspondence, virtual meetings, and instant messaging platforms.
• Demonstrate emotional intelligence and cultural sensitivity when addressing diverse stakeholders; effectively represent the organization's values through clear, concise, and respectful communication while adapting tone and technical content appropriately for different audiences.
• Lead the execution of core tasks and responsibilities without close supervision and with latitude for independent judgment.
• Lead IT support needs for executive management staff and their administrative support staff; must be available for on-call duties.
• Provide feedback and guidance to junior team members regarding the execution of core tasks and responsibilities.
• Share knowledge related to industry best practices and standards with others across the team.
• Maintain professional demeanor and behavior at all times in all forms of communication.
• Perform other duties as assigned by manager.

• Typically requires a bachelor's degree. May have an advanced degree or specialized certification/licensure.
• The skills required for this role are typically demonstrated by 15 plus years of relevant experience.
• 1-3 Years of dedicated VIP/Executive support
• 1-3 Years of extensive Mac support (JAMF certifications)
• Ability to work varying shifts, including periodic night, weekend assignments and on call